Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and are bound by the following terms and conditions of use, which together with our privacy policy govern the KADI FLORY STUDIO relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms “KADI FLORY STUDIO”, ‘us’ or ‘we’ refer to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

The content of the pages of this website is for your general information and personal non-commercial use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee, expressed or implied, as to the accuracy, timeliness, performance, completeness, or suitability of the information, products, and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This site and the products offered for sale are on an “as is “ and “as available” basis. We are free to accept or reject any orders. We may cancel orders and/or limit quantities of goods ordered.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The material on this website is protected by copyright which is our exclusive property. Reproduction of this material and any designs it contains is prohibited.

All trademarks reproduced on this website, are the property of, or licensed to the operator, and may not be used or reproduced.

Unauthorized use of this website may give rise to a claim for damages or injunctive relief and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States and the State of New York. The courts of New York State shall have exclusive jurisdiction over any such dispute.

SHIPPING AND RETURNS

All orders are processed and shipped from New York City. Please note orders are processed pending item availability. You will be contacted if there are any issues with your order.

Orders placed (within New York) Thursday – Monday before 12pm EST for in-stock items will be processed and shipped on Tuesdays.
Orders placed(within New York) Tuesday – Wednesday after 12pm EST for in-stock items will be processed and shipped on Thursdays.
International orders placed Monday-Thursday for in-stock items will be processed and shipped next business day.
International orders placed Friday after 12pm EST for in-stock items through the weekend will be processed the next business day, Monday.

KADI FLORY STUDIO does not ship to APO/FPO addresses or P.O. boxes. We do not ship on weekends and we do not offer Saturday delivery unless this has been requested and approved prior to purchase.

Please note there are exceptions to the above. If you need your order in a hurry please contact us at info@kadiflorystudio.com prior placing your order. It allows us to make sure your item is in stock and ready to ship.

Free International Shipping on all orders $600 and up.

Local Shipping (New York City) – Free
2nd Day Air** – $60
Overnight** – $90

PROCESSING TIME/CUSTOM ORDERS

All pre-ordered, back-ordered, out-of-stock, and custom pieces are made-to-order and take an additional 15-20 business days to produce.

Please note we cannot guarantee stock on all items. If you need something by a specific date or in a hurry please contact us at info@kadiflorystudio.com first. We are happy to assist you.

INSURANCE

We fully insure your order all the way to you, which means your shipment is risk-free in transit.
For added security, we require a signature for all orders. If you choose to waive this, please put this in the comments section of your order, and note that we are not responsible for any lost items.

EXCHANGES

All KADI FLORY STUDIO pieces are FINAL SALE. The nature of this work and custom-making process makes every piece one of a kind.

If you purchased an item from an outside retailer and would like to return or exchange it, this must be done at the retailer. We are only able to process exchanges on pieces purchased directly from us at art shows or kadiflorystudio.com.

INTERNATIONAL POLICY

For all orders shipping outside of the United State the ship-to recipient we will be responsible for any taxes or customs duties incurred.

All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

All purchases must be paid for in U.S. dollars at the prices shown on our website.

REPAIRS

If your KADI FLORY STUDIO purchase needs to be repaired for any reason please contact us directly at info@kadiflorystudio.com. Please include your name, order number if applicable, and reason for repair.

All repairs are done on a case-by-case basis.

If your piece requires repair and is within the first year of purchase, KADI FLORY STUDIO will cover the cost upon approval from a customer service representative. Not all repairs will be approved and covered.

There may be an additional charge for your repair, which you will be notified of prior to the work being done. Repairs can take up to 4 weeks to process and ship depending on the work needed.
Please contact info@kadiflorystudio.com with any repair request and we will be happy to provide support. A repair fee may apply depending on the repair. Standard repair fee include but are not limited to ring sizing, microscopic fiber repair, and plating repair.

All repairs are subject to shipping charges.

Please do not send in an item for repair without contacting our team first.

We reserve the right to deny any unreasonable repairs, returns, and/or exchanges.

ART SHOW POLICY

All art show purchases are final. Please note all custom orders made at art shows are final sales.